Terms &
Conditions.

About these terms

These terms cover the public Healthlink Pharma website and the pharmacy services described here. The pharmacy name is Healthlink Pharmacy. Our contact address is orders@healthlinkpharma.com.

Orders are handled separately at portal.healthlinkpharma.com. The order-specific information and any additional terms presented there apply alongside these terms. This public website has no checkout. Sending a contact form does not place an order or confirm that medication will be supplied.

Pharmacy services

The pharmacy assesses prescriptions before dispensing. Clarification from you or your prescriber may be needed. Supply may be delayed or declined where professional requirements, safety concerns or applicable rules prevent dispensing.

Availability depends on the medicine, prescription and destination. No page on this website guarantees supply to a particular country.

Medication information

Website content is general information, not an individual diagnosis or treatment plan. Follow your prescription, pharmacy label and patient leaflet. Ask your pharmacist or prescriber when instructions are unclear. Diagnosis and prescribing decisions remain with your healthcare provider.

Orders and delivery

Use the portal to submit and manage order information. Check your contact and delivery details before confirming them. To request a correction or cancellation, contact the pharmacy promptly; sending a request does not itself confirm that it can be actioned.

Delivery options, charges and the applicable order arrangements are provided through the ordering service. For a missing delivery or a concern on arrival, contact us with your reference. See product concerns for damaged or potentially affected medication.

Returns, refunds and recalls

Contact the pharmacy before sending medication back. Returned medication is not put back into dispensing stock. A product-safety restriction on reuse does not, by itself, remove any right to a remedy.

Cancellation, return and refund requests are assessed under the applicable order terms and law. Statutory rights relating to an incorrect, damaged or defective supply remain available. If a recall affects your medication, follow the specific instructions you receive.

Support and complaints

24/7 portal support means you can submit a request through the portal at any time. It is not a promise of an immediate reply or an emergency medical service. Email remains available at orders@healthlinkpharma.com.

For a service complaint, use the Complaints Procedure. Suspected side effects can be reported through the routes on the Pharmacovigilance page.

Using this website

Do not use the website or contact form to submit unlawful material, impersonate another person or interfere with the service. Do not include payment credentials, passwords or identity documents in a public contact message.

The Healthlink name, logo and website materials may not be used in a way that falsely suggests approval or a business relationship. Any use permitted by applicable law is unaffected.

Your rights and changes

These terms do not remove mandatory patient or consumer rights or exclude responsibility that cannot lawfully be excluded. Applicable mandatory law prevails over a conflicting term.

We may update the website terms and will show the revision date on this page. A later update does not retrospectively change an existing order agreement.